Client Experience Specialist - Retail Banking

PNC; Onley (VA); On-site; USD 34,000 - 56,000; Full time

Job summary

PNC, based in Onley, VA, is seeking a Client Experience Associate to deliver exceptional customer service across multiple branches in the region. This in-office role emphasizes customer wellbeing and loyalty, with a focus on leveraging technology to assist financial interactions.

The position includes base salary range $33,750 to $56,250 and incentive eligibility. PNC notes sponsorship is not available and encourages alignment with recruiter/hiring manager to ensure role fits goals.

Qualifications

• Customer service experience in retail banking or client interactions.
• Ability to identify banking opportunities and refer to branch staff.
• Strong communication and problem-solving skills.
• Comfort with using technology to support transactions.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement.
• Supports customer loyalty and helps to grow customer share of wallet through a differentiated customer experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC, based in Onley, VA, is seeking a Client Experience Associate to deliver exceptional customer service across multiple branches in the region. This in-office role emphasizes customer wellbeing and loyalty, with a focus on leveraging technology to assist financial interactions.

The position includes base salary range $33,750 to $56,250 and incentive eligibility. PNC notes sponsorship is not available and encourages alignment with recruiter/hiring manager to ensure role fits goals.