Client Experience Specialist - In-Branch Banking Growth

PNC; Springfield (VA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

PNC is seeking a Client Experience Associate based in Springfield, Virginia, to deliver a superior customer experience within the Retail bank. The role emphasizes loyalty, opportunity identification, and collaboration with branch staff to meet customers' banking needs.

Applicants should demonstrate customer service, product knowledge, and the ability to educate customers on digital tools. This in-office position offers a comprehensive benefits package and salary transparency.

Qualifications

• Customer-focused approach with knowledge of banking products and processes.
• Ability to identify opportunities and refer to branch staff as needed.
• Experience with digital tools to educate customers and resolve problems.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to position PNC products and educate on options.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and transactions are completed efficiently and accurately.
• Supports sales conversations through a defined process and proactive engagement.
• Contributes to customer loyalty and grows wallet share through differentiated service.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Springfield, Virginia, to deliver a superior customer experience within the Retail bank. The role emphasizes loyalty, opportunity identification, and collaboration with branch staff to meet customers' banking needs.

Applicants should demonstrate customer service, product knowledge, and the ability to educate customers on digital tools. This in-office position offers a comprehensive benefits package and salary transparency.