Client Experience Specialist - Retail Banking

PNC; Iowa (LA); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability protection

401(k) with company match

Pension and stock purchase plans

Dependent care reimbursement

Adoption reimbursement

Education assistance

Wellness program

Maternity/Parental leave

Paid holidays

Vacation days

Job summary

PNC is seeking a Client Experience Associate within its Retail Banking organization, based in Marion, OH, supporting multiple branches in the region. The role focuses on delivering a superior customer experience and helping clients improve their financial wellbeing.

You will educate customers on available options, identify opportunities through conversations, and refer to branch staff as appropriate while upholding risk controls and policy requirements in an in-office environment that values

Qualifications

• Roles at this level typically do not require a university degree, but related experience may be considered.
• Knowledge of banking products and customer service best practices is preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement and educates customers on options for managing financial transactions using technology.
• Applies product and procedural knowledge to solve customer problems and supports branch operations.
• Contributes to proactive sales conversations using a defined process to elevate client loyalty.
• Supports customer loyalty and grow share of wallet through a differentiated experience.

Skills

Customer Focused

Managing Risk

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate within its Retail Banking organization, based in Marion, OH, supporting multiple branches in the region. The role focuses on delivering a superior customer experience and helping clients improve their financial wellbeing.

You will educate customers on available options, identify opportunities through conversations, and refer to branch staff as appropriate while upholding risk controls and policy requirements in an in-office environment that values