Client Experience Specialist - Banking & Loyalty

Fairygodboss; Voorhees Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC's Voorhees, NJ-based Client Experience Associate role supports multiple branches and focuses on delivering a superior customer experience while boosting financial wellbeing and wallet share. The position is in-office and emphasizes engaging customers, educating them on digital tools, and applying product knowledge to resolve questions.

Successful candidates will demonstrate customer-focused service, risk awareness, and the ability to drive loyalty through a structured sales process and

Qualifications

• Typically < 1 year of related experience.
• No degree required; equivalent education/experience may be considered.
• Must demonstrate knowledge, skills and abilities for a client experience role.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer's problems.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process including, service to sales, teller interactions, and effective lobby engagement, ultimately elevating client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Voorhees, NJ-based Client Experience Associate role supports multiple branches and focuses on delivering a superior customer experience while boosting financial wellbeing and wallet share. The position is in-office and emphasizes engaging customers, educating them on digital tools, and applying product knowledge to resolve questions.

Successful candidates will demonstrate customer-focused service, risk awareness, and the ability to drive loyalty through a structured sales process and