Client Experience Specialist - Banking & Loyalty

PNC; Voorhees Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Life Insurance

Disability insurance

401(k) match

Pension program

Stock purchase plan

Education assistance

Wellness program

Parental leave

Paid holidays

Vacation days

Job summary

PNC in Voorhees, NJ is seeking a Client Experience Associate to support multiple branches within the region. The role focuses on delivering a personalized customer experience, educating customers on banking options, and identifying opportunities to grow share of wallet.

You will engage customers in lobby interactions, leverage digital tools, and collaborate with branch staff to resolve inquiries. In-office role with comprehensive benefits and opportunities within the Retail organization.

Qualifications

• No degree required for this role.
• No certification(s) required.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, ensuring efficient and accurate branch operations.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Customer Service

Banking Knowledge

Sales Skills

Loyalty Building

Digital Banking

Education

No Degree

Job description

PNC in Voorhees, NJ is seeking a Client Experience Associate to support multiple branches within the region. The role focuses on delivering a personalized customer experience, educating customers on banking options, and identifying opportunities to grow share of wallet.

You will engage customers in lobby interactions, leverage digital tools, and collaborate with branch staff to resolve inquiries. In-office role with comprehensive benefits and opportunities within the Retail organization.