Client Experience Specialist - Banking & Loyalty

Fairygodboss; Towson (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Medical/dental/vision benefits

Paid time off and holidays

Job summary

PNC invites applicants for an in-office Client Experience Associate in Towson, MD. You will support multiple branches, delivering a personalized customer experience while guiding customers through financial options and digital tools.

This role emphasizes building relationships, proactive referrals, and adherence to policies. The pay transparency note shows base salary range with incentive eligibility; sponsorship is not provided.

Qualifications

• No degree required; related experience may be considered.
• No sponsorship for employment visas or STEM OPT.
• Experience in customer service or banking is a plus.

Responsibilities

• Deliver a unique customer experience and educate customers on options.
• Identify opportunities during conversations and refer to branch staff.
• Engage lobby to connect with customers and promote PNC products.
• Apply product knowledge to resolve customer issues.
• Support sales processes and drive customer loyalty.

Skills

Customer service

Banking

Branch banking

Client loyalty

Customer Experience (CX)

Identifying opportunities

Leveraging technology

Proactive sales

Accountability

Education

No Degree

Job description

PNC invites applicants for an in-office Client Experience Associate in Towson, MD. You will support multiple branches, delivering a personalized customer experience while guiding customers through financial options and digital tools.

This role emphasizes building relationships, proactive referrals, and adherence to policies. The pay transparency note shows base salary range with incentive eligibility; sponsorship is not provided.