Client Experience Specialist - Retail Banking

Fairygodboss; Millsboro (DE); On-site; USD 34,000 - 56,000; Full time

Job summary

PNC’s Client Experience Associate location in Millsboro, DE delivers a personalized banking experience across branches, educating customers on digital tools and products while fostering loyalty. You’ll engage customers in a lobby setting, identify opportunities, and guide them toward relevant banking solutions.

The role supports daily branch operations and customer service excellence. The position is in-office within Retail Banking, emphasizes risk-aware servicing, and aligns with PNC's

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty while guiding interactions to refer appropriate products.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and explain digital options.
• Applies product and procedural knowledge to resolve customer problems.
• Supports sales process and ensures efficient branch operations and transactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC’s Client Experience Associate location in Millsboro, DE delivers a personalized banking experience across branches, educating customers on digital tools and products while fostering loyalty. You’ll engage customers in a lobby setting, identify opportunities, and guide them toward relevant banking solutions.

The role supports daily branch operations and customer service excellence. The position is in-office within Retail Banking, emphasizes risk-aware servicing, and aligns with PNC's