Client Experience Specialist - Retail Banking

PNC; Millsboro (DE); On-site; USD 34,000 - 56,000; Full time

Job summary

PNC’s Retail Banking team in Millsboro, DE is hiring a Client Experience Associate to deliver a best-in-class customer experience across multiple branches. This in-office role emphasizes financial wellbeing and loyalty, with daily interactions that educate customers and uncover opportunities.

You will engage customers in the lobby, promote PNC products, and refer leads to branch staff, while following policies and maintaining accurate operations.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on options for their financial interactions and refers opportunities to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product knowledge to solve customer problems and supports proactive sales conversations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC’s Retail Banking team in Millsboro, DE is hiring a Client Experience Associate to deliver a best-in-class customer experience across multiple branches. This in-office role emphasizes financial wellbeing and loyalty, with daily interactions that educate customers and uncover opportunities.

You will engage customers in the lobby, promote PNC products, and refer leads to branch staff, while following policies and maintaining accurate operations.