Client Experience Specialist - Banking & Loyalty

Fairygodboss; Deptford Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401(k) with company match

Paid time off

Education assistance

Job summary

PNC is seeking a Client Experience Associate in Deptford, NJ to deliver a superior customer experience within the Retail organization. You will support multiple branches in the region, engage customers in the lobby, and educate on digital tools to enhance financial wellbeing.

The role emphasizes sales through meaningful conversations, referrals to branch staff, and maintaining accurate branch operations. In-office position with comprehensive benefits and a focus on customer loyalty.

Qualifications

• Knowledge, skills, and abilities for the role as described in the posting.
• Education, certifications, and experience requirements are listed in the ad.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty while increasing share of wallet.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on using technology and tools for managing financial transactions.
• Supports proactive sales conversations through a defined sales process.
• Ensures branch daily operations and maintenance transactions are completed efficiently.
• Helps grow customer loyalty and share of wallet through a differentiated experience.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Deptford, NJ to deliver a superior customer experience within the Retail organization. You will support multiple branches in the region, engage customers in the lobby, and educate on digital tools to enhance financial wellbeing.

The role emphasizes sales through meaningful conversations, referrals to branch staff, and maintaining accurate branch operations. In-office position with comprehensive benefits and a focus on customer loyalty.