Customer Experience Specialist, Retail Banking

PNC; Deptford Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits

In-office environment

Job summary

PNC's Retail organization seeks a Client Experience Associate based in Deptford, NJ to support multiple branches within the region. This in-office role focuses on delivering an excellent customer experience and helping customers improve their financial wellbeing.

You will educate customers on banking options, identify opportunities during interactions, and collaborate with branch staff to grow loyalty. Sponsorship is not available; the role offers incentive eligibility and a comprehensive

Qualifications

• Accountability and strong customer service focus are required.
• Knowledge of banking products and branch operations preferred.
• Ability to identify opportunities and educate customers about alternatives.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations with customers and refers to branch staff as appropriate.
• Educates customers on banking options and leverages technology to facilitate transactions.
• Supports proactive sales conversations through a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Technology Use

Proactive Sales

Education

No Degree

Job description

PNC's Retail organization seeks a Client Experience Associate based in Deptford, NJ to support multiple branches within the region. This in-office role focuses on delivering an excellent customer experience and helping customers improve their financial wellbeing.

You will educate customers on banking options, identify opportunities during interactions, and collaborate with branch staff to grow loyalty. Sponsorship is not available; the role offers incentive eligibility and a comprehensive