Client Experience Advocate — Banking & Loyalty Growth

PNC Financial Services Group, Inc.; Deptford Township (NJ); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) with PNC match

Paid time off

Wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Deptford, NJ to deliver exceptional customer experiences across branches. You will educate customers on alternatives, identify banking opportunities, and refer to branch staff as needed.

The role emphasizes lobby engagement and leveraging technology to assist customers with transactions. The position supports proactive sales through a defined process, contributing to higher customer loyalty and share of wallet, while

Qualifications

• Demonstrates foundational banking knowledge and customer service skills.
• Familiar with sales-oriented customer interactions and referral processes.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Deptford, NJ to deliver exceptional customer experiences across branches. You will educate customers on alternatives, identify banking opportunities, and refer to branch staff as needed.

The role emphasizes lobby engagement and leveraging technology to assist customers with transactions. The position supports proactive sales through a defined process, contributing to higher customer loyalty and share of wallet, while