Client Experience Specialist - Retail Banking

PNC Financial Services Group, Inc.; Towson (MD); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

Job summary

PNC Financial Services Group, Inc. in Towson, MD is seeking a Client Experience Associate within the Retail Banking organization.

The role supports multiple branches, delivering a unique customer experience aimed at improving financial wellbeing and loyalty, while guiding customers through available options and referrals to branch staff. You will engage customers in lobby activities, educate on digital tools, and apply product knowledge to solve problems, ensuring accurate daily operations and

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Education: No Degree; typically <1 year experience.
• Certifications: No Required Certification(s) or Licenses.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during customer interactions and refers as appropriate.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Towson, MD is seeking a Client Experience Associate within the Retail Banking organization.

The role supports multiple branches, delivering a unique customer experience aimed at improving financial wellbeing and loyalty, while guiding customers through available options and referrals to branch staff. You will engage customers in lobby activities, educate on digital tools, and apply product knowledge to solve problems, ensuring accurate daily operations and