Client Experience Specialist – Retail Banking (In-Office)

Fairygodboss; Bethany Beach (DE); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC seeks a Client Experience Associate in Bethany Beach, DE, supporting multiple branches in the region. The role focuses on delivering a distinctive customer experience, educating customers on banking options, and leveraging technology to simplify transactions.

The position typically requires less than one year of related experience, no degree required, and offers in‑office collaboration, comprehensive benefits, and an incentive program.

Qualifications

• Experience in retail banking and customer service preferred.
• Ability to identify opportunities and refer to branch staff.
• Strong communication and digital awareness.
• Spanish speaking preferred.

Responsibilities

• Delivers a unique customer experience and educates customers on banking options.
• Identifies opportunities during customer interactions and makes referrals.
• Performs lobby engagement to promote PNC products and use technology.
• Applies product knowledge to solve customer problems.
• Supports sales conversations and increases client loyalty.
• Ensures teller and branch operations are accurate and efficient.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

CX

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Education

No Degree

Job description

PNC seeks a Client Experience Associate in Bethany Beach, DE, supporting multiple branches in the region. The role focuses on delivering a distinctive customer experience, educating customers on banking options, and leveraging technology to simplify transactions.

The position typically requires less than one year of related experience, no degree required, and offers in‑office collaboration, comprehensive benefits, and an incentive program.