Client Experience Specialist

PNC Financial Services Group, Inc.; Millsboro (DE); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability coverage

401(k) with company match

Stock purchase plans

Educational assistance

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Retail Banking division, based in Millsboro, DE, supporting multiple local branches. This in-office role emphasizes a differentiated customer experience, referrals to branch staff, and proactive engagement to grow share of wallet.

The position requires strong customer service and knowledge of banking products, with benefits and a company-wide focus on inclusion and employee well-being.

Qualifications

• Successful candidates must demonstrate knowledge, skills and abilities for a banking role.
• Experience in customer interactions and referrals to branch staff is valued.
• Proactive sales conversations and loyalty building are emphasized.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and makes referrals to branch staff.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Retail Banking division, based in Millsboro, DE, supporting multiple local branches. This in-office role emphasizes a differentiated customer experience, referrals to branch staff, and proactive engagement to grow share of wallet.

The position requires strong customer service and knowledge of banking products, with benefits and a company-wide focus on inclusion and employee well-being.