Retail Banking Client Experience Specialist

PNC; Sicklerville (NJ); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC is seeking a Client Experience Associate based in Sicklerville, NJ, supporting multiple branches within the region. This in-office role emphasizes delivering an exceptional customer experience and guiding customers toward suitable banking options.

The position involves educating customers, making referrals to branch staff, and helping maintain daily operations while aligning with PNC policies. This role is ideal for a customer-focused professional seeking growth in retail banking.

Qualifications

• Roles at this level typically do not require a university degree.
• Typically <1 year of related experience.
• No degree required for consideration.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identifies opportunities through meaningful conversations with customers and referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Adheres to policies and maintains efficient branch operations and transactions.
• Supports proactive sales conversations with a defined sales process to elevate client loyalty.
• Assists in growing customer share of wallet through differentiated service.

Skills

Customer Service

Branch Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Proactive Sales

Leveraging Technology

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Sicklerville, NJ, supporting multiple branches within the region. This in-office role emphasizes delivering an exceptional customer experience and guiding customers toward suitable banking options.

The position involves educating customers, making referrals to branch staff, and helping maintain daily operations while aligning with PNC policies. This role is ideal for a customer-focused professional seeking growth in retail banking.