Client Experience Specialist - Reception & Scheduling

H&R Block, Inc.; Snowflake (AZ); On-site; USD 20,000 - 27,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the first impression for clients. You will manage scheduling, support daily office operations, and work with tax professionals.

This role offers a path to tax preparation or office leadership with training and support. Responsibilities include greeting clients, handling calls and appointments, managing check-in and document intake, and maintaining a professional office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organization

Communication

Discretion

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the first impression for clients. You will manage scheduling, support daily office operations, and work with tax professionals.

This role offers a path to tax preparation or office leadership with training and support. Responsibilities include greeting clients, handling calls and appointments, managing check-in and document intake, and maintaining a professional office environment.