Client Experience Specialist - Reception & Scheduling

H&R Block, Inc.; Holland (OH); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. in the United States is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations during tax season. This in-person role offers training and a pathway into tax preparation or office leadership.

You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals while handling confidential information with care, working evenings and weekends as needed.

Qualifications

• Experience in a fast-paced client-centric environment.
• Strong interpersonal and communication skills with clients and team members.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals and team members for daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Communication skills

Office software

Scheduling systems

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in the United States is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage check-in, and support daily office operations during tax season. This in-person role offers training and a pathway into tax preparation or office leadership.

You will greet clients, answer calls, schedule appointments, and coordinate with tax professionals while handling confidential information with care, working evenings and weekends as needed.