Client Experience Specialist - Reception & Scheduling

H&R Block, Inc.; Mount Vernon (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and set the tone for their visit. You will build relationships, direct clients to the right tax professional, and help ensure every line of service meets expectations.

This fast-paced, in-office role requires strong organization, multitasking, and proficiency with Microsoft Office. You will collaborate with team members to maintain a clean, welcoming office and support clients

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitasking

Time management

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and set the tone for their visit. You will build relationships, direct clients to the right tax professional, and help ensure every line of service meets expectations.

This fast-paced, in-office role requires strong organization, multitasking, and proficiency with Microsoft Office. You will collaborate with team members to maintain a clean, welcoming office and support clients