Client Experience Specialist - Front Desk & Scheduling

H&R Block, Inc.; Kayenta (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals.

This is an in-person role focused on greeting clients, answering calls, checking in clients, and keeping the office organized. You will collaborate with tax professionals, handle confidential information, and support a smooth, professional client

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Education

High school diploma/GED or equivalent

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and work alongside a team of tax professionals.

This is an in-person role focused on greeting clients, answering calls, checking in clients, and keeping the office organized. You will collaborate with tax professionals, handle confidential information, and support a smooth, professional client