Client Experience Specialist - Tax Office Reception

H&R Block, Inc.; Boiling Springs (SC); On-site; USD 21,000 - 29,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage scheduling, check-in, document handling, and collaboration with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, professional demeanor, and the ability to balance multiple tasks during tax season, including after-hours work as needed.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for teamwork and client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

multitasking

Organizational skills

Teamwork

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person. You will manage scheduling, check-in, document handling, and collaboration with tax professionals to ensure a smooth client experience.

The role emphasizes confidentiality, professional demeanor, and the ability to balance multiple tasks during tax season, including after-hours work as needed.