Client Service & Scheduling Specialist

H&R Block, Inc.; Newton (KS); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. in Kansas is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and guide them to the right tax professional. You will coordinate scheduling and help ensure client needs are met across in-person, phone, or virtual interactions.

Ideal candidates bring prior customer service experience, the ability to multitask in a fast-paced setting, strong organizational skills, and proficiency with Microsoft Office to support daily operations.

Qualifications

• Experience in a fast-paced customer service environment.
• Ability to multi-task and stay organized.
• Proficiency with Microsoft Office.
• High school diploma or equivalent.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients as they would like to be scheduled
• Help ensure all clients' needs are met during service in-person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. in Kansas is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and guide them to the right tax professional. You will coordinate scheduling and help ensure client needs are met across in-person, phone, or virtual interactions.

Ideal candidates bring prior customer service experience, the ability to multitask in a fast-paced setting, strong organizational skills, and proficiency with Microsoft Office to support daily operations.