Client Experience Specialist - Veterinary Hospital

VCA Animal Hospitals, Inc; Rutherford (NJ); Presencial; USD 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet discounts

Paid vacation

Resumo da oferta

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and coordinating visits for their pets. The CSR will handle calls, scheduling, payments, and product recommendations while delivering compassionate service.

The role emphasizes accurate record keeping, education on pet care, and maintaining a welcoming, professional environment in a busy veterinary setting.

Qualificações

• Experience in customer service or front desk roles preferred.
• Excellent verbal and written communication.
• Able to handle multiple tasks in a fast-paced environment.

Responsabilidades

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Present and explain fees, including processing payments.
• Educate clients on basic pet care and products.
• Maintain medical records, charts, and correspondence.
• Keep the hospital clean and organized, inside and outside.

Conhecimentos

Customer service

Communication

Descrição da oferta de emprego

VCA Animal Hospitals, Inc. is seeking an experienced Client Service Representative to be the face of the practice, greeting clients and coordinating visits for their pets. The CSR will handle calls, scheduling, payments, and product recommendations while delivering compassionate service.

The role emphasizes accurate record keeping, education on pet care, and maintaining a welcoming, professional environment in a busy veterinary setting.