Client Experience Specialist — Pet Care & Scheduling

CityVet; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid time off

Parental leave

Telemedicine

Employee discounts

Life insurance

Job summary

CityVet Surprise is hiring a Client Service Specialist to be the welcoming first point of contact for clients and patients. You will handle phone and in-person interactions, schedule and manage appointments, and support the team with patient flow and client education.

The role emphasizes superior customer service, strong communication, and the ability to multi-task in a fast-paced veterinary setting. Competitive benefits and a collaborative, pet-loving culture are offered.

Qualifications

• Experience in front-desk or client-facing roles.
• Ability to multitask in a busy clinic.
• Strong interpersonal skills.

Responsibilities

• Manage appointment check-ins and bookings for grooming, clinic, and boarding.
• Prioritize appointments and client education for efficient daily workflow.
• Greet clients and manage lobby flow, updates on delays, and arrivals.
• Must be at least 18 years old.

Skills

Customer service

Communication

Scheduling

Job description

CityVet Surprise is hiring a Client Service Specialist to be the welcoming first point of contact for clients and patients. You will handle phone and in-person interactions, schedule and manage appointments, and support the team with patient flow and client education.

The role emphasizes superior customer service, strong communication, and the ability to multi-task in a fast-paced veterinary setting. Competitive benefits and a collaborative, pet-loving culture are offered.