Client Experience Specialist - Multi-Channel Support

Paychex; Allentown (Lehigh County); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Paid time off

Work-life balance programs

Volunteer time off

Job summary

Paychex Deutschland GmbH is seeking a customer service professional to support Paychex products. Under a significant level of guidance and direction, you will deliver quality service to clients via phone, email, chat, and other avenues, addressing inquiries and resolving issues in line with Paychex policies.

You will use HRIS, Salesforce, Flex, Core Advanced, and ORS; maintain product knowledge; document interactions; input data with strong prioritization; and follow SLAs while upholding Paychex

Qualifications

• Bachelor's degree preferred.
• Working hours Mon to Fri - 8am - 5pm

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
• Develops and maintains a basic working knowledge of one or more Paychex products
• Performs data input, maintaining strong prioritization and organization
• Documents all client interactions

Education

Bachelor's Degree - Preferred

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex Deutschland GmbH is seeking a customer service professional to support Paychex products. Under a significant level of guidance and direction, you will deliver quality service to clients via phone, email, chat, and other avenues, addressing inquiries and resolving issues in line with Paychex policies.

You will use HRIS, Salesforce, Flex, Core Advanced, and ORS; maintain product knowledge; document interactions; input data with strong prioritization; and follow SLAs while upholding Paychex