Client Experience Specialist — Medical Front Desk

HearUSA; Houston (TX); Presencial; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k with match

Health & Wellness programs

Paid holidays

PTO

Tuition reimbursement

Professional development

Resumo da oferta

HearUSA is seeking a Client Experience Specialist to support hearing care clients across our network. You will maintain client charts, manage welcome and confirmation calls, and coordinate clinic schedules to ensure efficient patient care for walk-ins and appointments.

You will also handle stock orders, inventory audits, and end-of-day deposits, while keeping a friendly environment and basic hearing aid knowledge for troubleshooting and support of HearAssist and remote care.

Qualificações

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Proficiency with scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsabilidades

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Conhecimentos

Customer service

Office administration

Communication skills

MS Office

Scheduling software

Formação académica

High School Diploma or equivalent

Ferramentas

Scheduling software

MS Office

Descrição da oferta de emprego

HearUSA is seeking a Client Experience Specialist to support hearing care clients across our network. You will maintain client charts, manage welcome and confirmation calls, and coordinate clinic schedules to ensure efficient patient care for walk-ins and appointments.

You will also handle stock orders, inventory audits, and end-of-day deposits, while keeping a friendly environment and basic hearing aid knowledge for troubleshooting and support of HearAssist and remote care.