Client Experience Specialist – Hearing Care Center

HearUSA; Saginaw (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Culture & training

Monthly bonus

Benefits + PTO + 401k

Professional development

Field support

Job summary

HearUSA in Michigan is seeking a Client Experience Specialist to ensure clients’ needs are met in a timely, friendly manner. You will manage appointment schedules, maintain client charts, and support walk-in and scheduled visits.

You will handle basic hearing aid maintenance, stock and orders, and stay informed about HearUSA products and promotions. The role offers ongoing training, benefits, and opportunities for professional development.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule for walk-ins, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit.
• Maintain detailed and accurate records of cash and bank deposits and end-of-day reports/ settlements.
• Maintain a clean, inviting environment.
• Maintain knowledge of hearing aid technology and perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person.
• Maintain knowledge of HearUSA products, promotions and pricing; support HearAssist and remote care as needed.

Skills

Customer service

Office administration

Scheduling software

MS Office

Communication skills

Multi-tasking

Time management

Organization

Education

High School Diploma

Job description

HearUSA in Michigan is seeking a Client Experience Specialist to ensure clients’ needs are met in a timely, friendly manner. You will manage appointment schedules, maintain client charts, and support walk-in and scheduled visits.

You will handle basic hearing aid maintenance, stock and orders, and stay informed about HearUSA products and promotions. The role offers ongoing training, benefits, and opportunities for professional development.