Client Experience Coordinator – Hearing Care

WS Audiology USA; Houston (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Monthly bonuses

Comprehensive benefits

401k with match

Paid holidays & PTO

Job summary

HearUSA in Houston is seeking a Client Experience Specialist to ensure clients' needs are met promptly, keep appointment schedules organized, and uphold Simply Excellent Hearing Care.

You will support walk-in and scheduled appointments, process stock and orders, maintain accurate records and deposits, and help create a clean, welcoming clinic while staying informed about HearUSA products and promotions. This role offers growth through ongoing training and a dedicated team.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly, enthusiastic customer service.
• Manage clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders; perform weekly inventory audits for accuracy.
• Maintain cash and bank deposit records and perform end-of-day processes and settlements.
• Maintain a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via telephone or in-person.
• Maintain knowledge of HearUSA's products, promotions and pricing. Support HearAssist and remote care as needed.

Skills

Customer service

Excellent communication

Time management

Multi-tasking

Professional rapport

Education

High School Diploma or equivalent

Tools

MS Office

Job description

HearUSA in Houston is seeking a Client Experience Specialist to ensure clients' needs are met promptly, keep appointment schedules organized, and uphold Simply Excellent Hearing Care.

You will support walk-in and scheduled appointments, process stock and orders, maintain accurate records and deposits, and help create a clean, welcoming clinic while staying informed about HearUSA products and promotions. This role offers growth through ongoing training and a dedicated team.