Client Experience Specialist — In-Office Concierge

H&R Block, Inc.; Marshfield (WI); Sur place; USD 17 000 - 22 000; Temps partiel

Résumé du poste

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in person. You will support daily office operations and work with tax professionals to ensure a smooth client experience. This role provides training and opportunities to grow into tax preparation or office leadership.

Join a team that values confidentiality, professionalism, and teamwork, and help maintain a welcoming front desk that reflects the high standards of the office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for teamwork and client service.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Connaissances

Fast-paced environment

Interpersonal skills

Customer service

Description du poste

H&R Block, Inc. seeks a Seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in person. You will support daily office operations and work with tax professionals to ensure a smooth client experience. This role provides training and opportunities to grow into tax preparation or office leadership.

Join a team that values confidentiality, professionalism, and teamwork, and help maintain a welcoming front desk that reflects the high standards of the office.