In-Person Client Experience Specialist (Receptionist)

H&R Block, Inc.; Oskaloosa (IA); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in our office. This in-person role manages client scheduling, check-in, and supports daily office operations alongside tax professionals.

With training provided, you can grow toward tax preparation or office leadership. Availability to work evenings and weekends during tax season is required, helping ensure a smooth client experience.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Evenings and weekends availability

Customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in our office. This in-person role manages client scheduling, check-in, and supports daily office operations alongside tax professionals.

With training provided, you can grow toward tax preparation or office leadership. Availability to work evenings and weekends during tax season is required, helping ensure a smooth client experience.