In-Office Client Experience Specialist (Reception)

H&R Block, Inc.; Crystal City (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office in Missouri. The role includes greeting clients, managing check-ins, and coordinating appointments with tax professionals.

It is an in-person position requiring strong client service skills and discretion with sensitive information. You will support daily office operations, collaborate with team members, and gain exposure to tax preparation while developing leadership potential.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal communication

Multitasking

Team collaboration

Attention to detail

Basic computer skills

Availability evenings/weekends

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office in Missouri. The role includes greeting clients, managing check-ins, and coordinating appointments with tax professionals.

It is an in-person position requiring strong client service skills and discretion with sensitive information. You will support daily office operations, collaborate with team members, and gain exposure to tax preparation while developing leadership potential.