Client Experience Lead — In-Person Receptionist

H&R Block, Inc.; Washington (MO); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Missouri. You will be the welcoming first impression for clients, manage scheduling, and support daily office operations alongside tax professionals.

You will greet clients, handle check-in, answer phones, coordinate appointments, and maintain a professional, confidential environment during tax season. This in-person role offers training and growth opportunities within a supportive team.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team collaboration.
• Able to multitask and manage competing priorities.
• Organized with attention to detail and follow-through.
• Familiar with basic computer programs (Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and present a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in Missouri. You will be the welcoming first impression for clients, manage scheduling, and support daily office operations alongside tax professionals.

You will greet clients, handle check-in, answer phones, coordinate appointments, and maintain a professional, confidential environment during tax season. This in-person role offers training and growth opportunities within a supportive team.