Client Experience Specialist - Hybrid Ad Campaigns & AI Insights

Yahoo Holdings Inc.; Baltimore (MD); Hybrid; USD 73,000 - 153,000; Full time

Benefits offered by this job

Flexible hybrid work options

Job summary

Yahoo Advertising in Baltimore is seeking a Client Experience Specialist (IC2) to deliver seamless campaign planning, launch coordination, and post-campaign analysis across brand and performance portfolios. You’ll work with Sales teams in financial services, automotive, and travel verticals to manage day-to-day activities and craft AI-assisted reporting for partners.

You will utilize Gemini and other internal AI tools to streamline tasks, surface insights, and ensure accuracy of client-ready

Qualifications

• 2+ years of experience in digital campaign management or client service.
• Hands-on knowledge of digital media formats and buying models.
• Proficiency with Google Ad Manager, DSPs, Salesforce, and Excel/Sheets.
• Strong written and verbal communication with client-facing reporting.
• Experience using generative AI tools to draft communications and automate workflows.

Responsibilities

• Client Success Ownership: Serve as the primary operational pre- and post-sale partner for assigned accounts, collaborating with Account Directors to manage campaign timelines, asset requirements, and client expectations.
• Campaign Execution & Pacing: Oversee full campaign lifecycles from inventory reservation through final billing; monitor pacing and delivery, identifying and troubleshooting discrepancies with Ad Ops and support teams.
• Strategic Planning & Media Coordination: Support proactive media planning and campaign revisions across direct IO and programmatic paths with Account Directors and Sales Strategy teams.
• AI-Augmented Insights & Reporting: Use enterprise AI tools to draft performance summaries and wrap reports from raw metrics, verifying outputs against source data.
• Workflow Automation & Process Enablement: Identify repetitive tasks and apply AI-assisted workflows and spreadsheet automations to improve speed and accuracy.
• Cross-Functional Communication: Coordinate issue resolution across ad operations, billing, and product support with Slack AI summaries.

Skills

Campaign management

Media operations

AI tooling

Client service

Data analysis

Tools

Google Ad Manager

DSPs

Salesforce

Excel

Google Sheets

Job description

Yahoo Advertising in Baltimore is seeking a Client Experience Specialist (IC2) to deliver seamless campaign planning, launch coordination, and post-campaign analysis across brand and performance portfolios. You’ll work with Sales teams in financial services, automotive, and travel verticals to manage day-to-day activities and craft AI-assisted reporting for partners.

You will utilize Gemini and other internal AI tools to streamline tasks, surface insights, and ensure accuracy of client-ready