Client Experience Specialist — Hybrid, AI-Driven Campaign Ops

Yahoo Inc.; Northern (KY); Hybrid; USD 70,000 - 146,000; Full time

Benefits offered by this job

Hybrid work options

Job summary

Yahoo Advertising seeks a Client Experience Specialist in the U.S. to manage day-to-day campaign planning, launch coordination, and post-campaign analysis across Retail, QSR, CPG, Pharma, and Health verticals. You will use AI tools to draft updates and reports, while ensuring data accuracy and brand compliance.

You will work with sales teams and internal partners to optimize delivery and client satisfaction, adopting internal AI workflows to improve efficiency. Hybrid work options are available.

Qualifications

• 2+ years in digital campaign management, media operations, or client service in digital advertising.
• Experience with display, video, native, and sponsorships and buying models (direct IO, programmatic).
• Proficient with core ad tech platforms including Google Ad Manager, DSPs, Salesforce, and Excel/Sheets.
• Practical use of generative AI tools to draft communications, summarize data, or automate routines.
• Ability to critically evaluate AI-generated content for numerical accuracy, tone, and brand compliance.
• Collaborative, solutions-oriented mindset to elevate client experiences.

Responsibilities

• Own pre- and post-sale operations for assigned accounts with Directors to manage timelines and asset requirements.
• Oversee campaign lifecycles from inventory reservation to final billing; monitor pacing and delivery and troubleshoot with Ad Ops.
• Support proactive media planning and revisions with Channel Partnership and Sales Strategy teams.
• Use AI tools to draft performance summaries and wrap reports; verify outputs against source data before client delivery.
• Identify repetitive tasks and apply AI-assisted workflows to improve speed and accuracy.
• Participate in testing and adoption of approved AI tools; share templates and best practices.
• Coordinate issue resolution across ad operations, billing, and product support with cross-functional teams.

Skills

Campaign management

Ad ops

Excel/Sheets

AI tools

Communication

Google Ad Manager

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Sheets

Job description

Yahoo Advertising seeks a Client Experience Specialist in the U.S. to manage day-to-day campaign planning, launch coordination, and post-campaign analysis across Retail, QSR, CPG, Pharma, and Health verticals. You will use AI tools to draft updates and reports, while ensuring data accuracy and brand compliance.

You will work with sales teams and internal partners to optimize delivery and client satisfaction, adopting internal AI workflows to improve efficiency. Hybrid work options are available.