Client Experience Specialist — Ad Campaigns & AI Insights

Yahoo Holdings Inc. in; Richardson (TX); Hybrid; USD 73,000 - 153,000; Full time

Benefits offered by this job

Healthcare

401k

Backup childcare

Education stipends

Job summary

Yahoo Holdings Inc. is seeking a Client Experience Specialist (IC2) for Yahoo Ads in the Finance vertical.

You will manage day-to-day campaign planning, launch coordination, pacing, and post-campaign analysis across brand and performance portfolios. You will leverage internal AI tools to draft performance summaries, surface insights, and automate routine tasks, while coordinating with ad ops, billing, and product support to ensure client satisfaction.

Qualifications

• 2+ years in digital campaign management, media operations, digital media planning, or client service.
• Knowledge of digital media formats and buying models (display, video, native, sponsorships; direct IO, programmatic).
• Proficiency with ad tech platforms including Google Ad Manager, DSPs, Salesforce, and Excel/Google Sheets.
• Strong written and verbal communication with ability to translate data into client-ready updates.
• Experience with generative AI tools (Gemini, ChatGPT, Claude) to draft communications, summarize data, or automate workflows.
• Ability to validate AI-generated content for numerical accuracy, tone, and brand compliance.
• Collaborative, solutions-oriented mindset to elevate client experiences.

Responsibilities

• Own client success as primary operational partner for assigned accounts, coordinating with Account Directors on timelines and assets.
• Oversee full campaign lifecycles from inventory reservation to final billing; monitor pacing and delivery.
• Support proactive media planning and campaign revisions with cross-functional teams.
• Use enterprise AI tools to draft performance summaries and reports, validating outputs against source data.
• Identify repetitive tasks and apply AI-assisted workflows and spreadsheet automations.
• Coordinate issue resolution across ad ops, billing, and product support with clear cross-functional communication.

Skills

Digital campaign management

Media operations

Digital media planning

Client service

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Generative AI tools

AI content validation

Cross-functional collaboration

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Holdings Inc. is seeking a Client Experience Specialist (IC2) for Yahoo Ads in the Finance vertical.

You will manage day-to-day campaign planning, launch coordination, pacing, and post-campaign analysis across brand and performance portfolios. You will leverage internal AI tools to draft performance summaries, surface insights, and automate routine tasks, while coordinating with ad ops, billing, and product support to ensure client satisfaction.