Client Experience Specialist - AI-Driven Campaign Ops

Yahoo Holdings Inc.; Reston (VA); Hybrid; USD 92,000 - 153,000; Full time

Job summary

Yahoo Holdings Inc. is seeking a Client Experience Specialist to manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis across Yahoo Advertising's brand and performance portfolios.

You will leverage internal AI tools to draft performance summaries, surface insights, and craft client-ready reports, while collaborating with sales and ad ops teams to ensure accurate, timely updates for advertisers.

Qualifications

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising.
• Demonstrated hands-on working knowledge of digital media formats and channels (display, video, native, and sponsorships) and buying models (direct IO, programmatic guaranteed, PMPs).
• Working proficiency with core ad tech and sales management platforms, including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets.
• Solid written and verbal communication skills, with a track record of translating campaign performance data into clear, client-ready updates.
• Practical experience using generative AI tools (e.g., Gemini, ChatGPT, Claude) to draft professional communications, summarize complex data, or automate routine daily workflows.
• Demonstrated ability to critically evaluate and validate AI-generated content for numerical accuracy, tone, and brand compliance.
• A collaborative, solutions-oriented mindset with a commitment to elevating client experiences.

Responsibilities

• Client Success Ownership: Serve as the primary operational pre- and post-sale partner for assigned accounts, collaborating with Account Directors to manage campaign timelines, asset requirements, and client expectations.
• Campaign Execution & Pacing: Oversee full campaign lifecycles from inventory reservation through final billing; monitor pacing and delivery, identifying and troubleshooting discrepancies in partnership with Client Performance (Ad Ops) and technical support teams.
• Strategic Planning & Media Coordination: Support proactive media planning and campaign revisions in collaboration with Account Directors, Channel Partnership leads, and Sales Strategy teams across direct IO and programmatic buying paths.
• AI-Augmented Insights & Reporting: Utilize enterprise generative AI tools (such as Gemini) to draft performance update summaries, wrap reports, and QBR narratives from raw campaign metrics, verifying all outputs against source platform data before client delivery.
• Workflow Automation & Process Enablement: Identify repetitive operational tasks—such as pacing pulls, creative status tracking, and billing reconciliations—and apply AI-assisted workflows and spreadsheet automations to improve teamspeed and accuracy.
• Cross-Functional Communication: Coordinate issue resolution across ad operations, billing, and product support, leveraging collaboration tools (including Slack AI summaries) to maintain clear cross-functional alignment and timely client updates.

Skills

Campaign management

Ad ops

Data reporting

AI tools

Communication

Team collaboration

Tools

Google Ad Manager

Salesforce

Excel/Google Sheets

Slack

Job description

Yahoo Holdings Inc. is seeking a Client Experience Specialist to manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis across Yahoo Advertising's brand and performance portfolios.

You will leverage internal AI tools to draft performance summaries, surface insights, and craft client-ready reports, while collaborating with sales and ad ops teams to ensure accurate, timely updates for advertisers.