AI-Driven Client Experience Architect for Digital Campaigns

Yahoo Holdings Inc. in; Mountain View (CA); Hybrid; USD 73,000 - 153,000; Full time

Benefits offered by this job

Healthcare

401(k)

Backup childcare

Education stipends

Job summary

Yahoo Advertising in Mountain View is seeking a Client Experience Specialist (IC2) to manage day-to-day campaign planning, launch coordination, pacing, and post-campaign analysis across financial services, automotive, and travel verticals.

You will leverage enterprise AI tools, collaborate with sales teams, and craft high-impact reporting for partners while ensuring client satisfaction and precise delivery across Yahoo properties.

Qualifications

• 2+ years of experience in digital campaign management, media operations, or client service.
• Hands-on knowledge of display, video, native formats and buying models (IO, programmatic).
• Proficiency with core ad tech and sales management platforms including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Google Sheets.
• Strong written and verbal communication with the ability to translate campaign performance data into client-ready updates.
• Experience using generative AI tools to draft professional communications or automate workflows.
• Ability to validate AI-generated content for numerical accuracy, tone, and brand compliance.

Responsibilities

• Client Success Ownership: serve as operational partner for assigned accounts, coordinating with Account Directors on timelines and assets.
• Campaign Execution & Pacing: oversee lifecycle from inventory reservation to final billing, monitor pacing and delivery.
• Strategic Planning & Media Coordination: support proactive planning and revisions with cross-functional teams.
• AI-Augmented Insights & Reporting: draft performance summaries and reports using enterprise AI tools, verify outputs against data.
• Workflow Automation & Process Enablement: identify repetitive tasks and apply AI-assisted automation to speed up processes.
• Cross-Functional Communication: coordinate issue resolution across ad ops, billing, and product support.

Skills

Campaign management

Client service

Data interpretation

AI tools familiarity

Communication

Problem solving

Collaboration

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Advertising in Mountain View is seeking a Client Experience Specialist (IC2) to manage day-to-day campaign planning, launch coordination, pacing, and post-campaign analysis across financial services, automotive, and travel verticals.

You will leverage enterprise AI tools, collaborate with sales teams, and craft high-impact reporting for partners while ensuring client satisfaction and precise delivery across Yahoo properties.