Client Experience Lead, Digital Ads & AI-Driven Campaigns

Yahoo Holdings Inc.; New York (NY); Hybrid; USD 73,000 - 153,000; Full time

Benefits offered by this job

Healthcare

401k

Backup childcare

Education stipends

Hybrid work options

Job summary

Yahoo Holdings Inc. Advertising is seeking a Client Experience Specialist (IC2) to drive seamless campaign execution and client service across our brand and performance portfolios, coordinating with dedicated sales teams in financial services, automotive, and travel verticals.

You will leverage enterprise AI tools to draft performance summaries, surface delivery insights, automate workflows, and craft client-ready reporting, while upholding data accuracy, brand standards, and cross‑functional

Qualifications

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service.
• Hands-on knowledge of digital media formats and channels (display, video, native, sponsorships) and buying models.
• Experience with ad tech platforms including Google Ad Manager, DSPs, Salesforce, and Excel/Google Sheets.
• Strong written and verbal communication with ability to translate campaign performance data into client updates.
• Experience using generative AI tools to draft communications and automate workflows.
• Ability to validate AI-generated content for numerical accuracy and brand compliance.

Responsibilities

• Client Success Ownership: act as the primary operational pre- and post-sale partner for assigned accounts with Account Directors.
• Campaign Execution & Pacing: oversee lifecycles, monitor pacing and delivery, and troubleshoot discrepancies with Ad Ops and support teams.
• Strategic Planning & Media Coordination: support proactive media planning with cross-functional teams across direct IO and programmatic paths.
• AI-Augmented Insights & Reporting: use enterprise AI tools to draft performance summaries and QBR narratives, verified against source data.
• Workflow Automation & Process Enablement: identify repetitive tasks and apply AI-assisted workflows to improve speed and accuracy.
• Cross-Functional Communication: coordinate issue resolution across ad operations, billing, and product support.

Skills

Campaign management

Media operations

Digital media planning

Client service

Excel/Google Sheets

Communication

Generative AI tools

Tools

Google Ad Manager

DSPs

Salesforce

Job description

Yahoo Holdings Inc. Advertising is seeking a Client Experience Specialist (IC2) to drive seamless campaign execution and client service across our brand and performance portfolios, coordinating with dedicated sales teams in financial services, automotive, and travel verticals.

You will leverage enterprise AI tools to draft performance summaries, surface delivery insights, automate workflows, and craft client-ready reporting, while upholding data accuracy, brand standards, and cross‑functional