Hybrid Client Experience & Campaign Ops Specialist

Yahoo Holdings Inc.; New York (NY); Hybrid; USD 70,000 - 146,000; Full time

Benefits offered by this job

Flexible hybrid work

AI tools access

Job summary

Yahoo Advertising seeks a Client Experience Specialist in the NYC area to manage day-to-day campaign planning, launch coordination, and post-campaign analysis. You will work with sales teams across Retail, QSR, CPG, Pharma, and Health verticals, delivering proactive insights and AI-enhanced reporting.

You will leverage enterprise AI tools to streamline workflows, surface campaign insights faster, and craft client-ready updates, while ensuring accuracy and brand compliance across Yahoo properties

Qualifications

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service.
• Knowledge of digital media formats and buying models (display, video, native, sponsorships; direct IO, programmatic, PMPs).
• Experience with Google Ad Manager, DSPs, Salesforce, and advanced Excel/Sheets.
• Strong written and verbal communication; able to translate data into client updates.
• Experience using generative AI tools to draft communications or automate workflows.
• Ability to critically evaluate AI-generated content for accuracy and brand alignment.
• Collaborative, solutions-oriented mindset for elevating client experiences.

Responsibilities

• Serve as the primary operational pre- and post-sale partner for assigned accounts, coordinating with Account Directors and managing timelines.
• Oversee full campaign lifecycles from inventory reservation to final billing, monitor pacing, and troubleshoot with Ad Ops and support teams.
• Support proactive media planning and campaign revisions with cross-functional teams across direct IO and programmatic paths.
• Use enterprise AI tools to draft performance summaries, wrap reports, and QBR narratives, verified against source data.
• Identify repetitive tasks and apply AI-assisted workflows and spreadsheet automation to speed and improve accuracy.
• Test and implement approved internal AI tools and ad tech features, sharing templates and best practices.
• Coordinate issue resolution across ad operations, billing, and product support, with clear cross-functional updates.

Skills

Campaign management

Digital media

Ad tech platforms

Communication skills

Generative AI tools

Data accuracy

Team collaboration

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Sheets

Job description

Yahoo Advertising seeks a Client Experience Specialist in the NYC area to manage day-to-day campaign planning, launch coordination, and post-campaign analysis. You will work with sales teams across Retail, QSR, CPG, Pharma, and Health verticals, delivering proactive insights and AI-enhanced reporting.

You will leverage enterprise AI tools to streamline workflows, surface campaign insights faster, and craft client-ready updates, while ensuring accuracy and brand compliance across Yahoo properties