AI-Driven Hybrid Client Experience Specialist

Yahoo Holdings Inc. in; Nashville (TN); Hybrid; USD 70,000 - 146,000; Full time

Benefits offered by this job

Healthcare

401k plan

Backup childcare

Education stipends

Job summary

Yahoo Advertising is seeking a Client Experience Specialist (Finance) to support dedicated sales teams across Retail, QSR, CPG, Pharma, and Health verticals. You will manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis in a hybrid NYC-area role.

You will leverage enterprise AI tools like Gemini to draft performance updates, surface insights, and build client-ready reports, while ensuring accuracy by validating outputs against source data.

Qualifications

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising.
• Working proficiency with core ad tech and sales management platforms (Google Ad Manager, DSPs, Salesforce, Excel/Google Sheets).
• Demonstrated ability to translate campaign performance data into clear, client-ready updates.
• Experience using generative AI tools (e.g., Gemini, ChatGPT, or Copilot) to draft professional communications and automate daily workflows.

Responsibilities

• Client Success Ownership: serve as the primary operational pre- and post-sale partner for assigned accounts, coordinating with Account Directors on timelines, assets, and expectations.
• Campaign Execution & Pacing: oversee lifecycles from inventory reservation to final billing; monitor pacing and delivery with Ad Ops and tech support teams.
• Strategic Planning & Media Coordination: support media planning and revisions with cross-functional teams across direct IO and programmatic paths.
• AI-Augmented Insights & Reporting: use enterprise AI tools to draft performance summaries, wrap reports, and QBR narratives from metrics, verifying outputs against source data.
• Workflow Automation & Process Enablement: identify repetitive tasks and apply AI-assisted workflows to improve speed and accuracy.
• Continuous Improvement & Tool Adoption: test and implement internal AI tools and ad tech features, sharing templates and best practices.
• Cross-Functional Communication: coordinate issue resolution across operations, billing, and product support with Slack AI summaries.

Skills

Digital campaign management

Ad operations

Client service

Generative AI tools

Data analysis

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Advertising is seeking a Client Experience Specialist (Finance) to support dedicated sales teams across Retail, QSR, CPG, Pharma, and Health verticals. You will manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis in a hybrid NYC-area role.

You will leverage enterprise AI tools like Gemini to draft performance updates, surface insights, and build client-ready reports, while ensuring accuracy by validating outputs against source data.