Client Experience Specialist - Digital Ads & AI (Hybrid)

Yahoo Holdings Inc. in; Champaign (IL); Hybrid; USD 73,000 - 153,000; Full time

Benefits offered by this job

Hybrid work options

Healthcare benefits

401k

Education stipends

Job summary

Yahoo Advertising is seeking a Client Experience Specialist to deliver seamless campaign execution and exceptional client service across brand and performance portfolios. You’ll work with dedicated sales teams in the Technology & Telecommunications verticals, manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis.

You’ll leverage AI tools to craft performance updates, surface actionable insights, and prepare reports for sales partners and

Qualifications

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising.
• Proficient in digital media formats and buying models (display, video, native; direct IO, programmatic, PMPs).
• Experience with ad tech and sales platforms including Google Ad Manager, DSPs, Salesforce, and advanced Excel/Sheets.
• Strong written and verbal communication; ability to translate data into client-ready updates.
• Experience using generative AI tools to draft communications, summarize data, or automate workflows.
• Ability to validate AI-generated content for accuracy, tone, and brand compliance.

Responsibilities

• Client Success Ownership: primary operational partner for assigned accounts; manage campaign timelines and asset requirements.
• Campaign Execution & Pacing: oversee lifecycles from inventory reservation to final billing; monitor pacing and delivery.
• Strategic Planning & Media Coordination: support proactive media planning and revisions across IO and programmatic paths.
• AI-Augmented Insights & Reporting: use enterprise AI tools to draft performance summaries and reports; verify outputs against source data.
• Workflow Automation & Process Enablement: identify repetitive tasks and apply AI-driven workflows to improve speed and accuracy.
• Cross-Functional Communication: coordinate issue resolution across ad ops, billing, and product support; utilize Slack AI summaries for alignment.

Skills

Campaign management

Media operations

Digital advertising

GAM & DSPs

Excel/Sheets

AI tools usage

Client service

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Advertising is seeking a Client Experience Specialist to deliver seamless campaign execution and exceptional client service across brand and performance portfolios. You’ll work with dedicated sales teams in the Technology & Telecommunications verticals, manage day-to-day campaign planning, launch coordination, delivery pacing, and post-campaign analysis.

You’ll leverage AI tools to craft performance updates, surface actionable insights, and prepare reports for sales partners and