Client Experience Specialist – Hearing Care & Growth

WS Audiology USA; Saginaw (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus opportunities

401k with match

Health & Wellness programs

Paid holidays, PTO

Job summary

WS Audiology USA in Michigan is seeking a Client Experience Specialist to ensure superior customer service, maintain clinic schedules, and handle inventory and records. You will support patients from walk-ins to scheduled visits, perform basic product knowledge tasks, and help with remote care initiatives while upholding a friendly, professional environment. This role offers growth and training opportunities.

Qualifications

• High School Diploma or equivalent is required.
• Experience in customer service and office administration.
• Excellent oral and written communication skills.
• Proficiency with scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly customer service.
• Manage clinic schedule for walk-in/curbside and scheduled appointments.
• Enter stock and custom orders; perform weekly inventory audit.
• Maintain detailed records of cash and deposits and complete end-of-day reports.
• Maintain a clean, inviting environment.
• Maintain knowledge of HearUSA products and pricing; assist with HearAssist and remote care.

Skills

Customer service

Office administration

Written communication

Scheduling software

MS Office

Multi-tasking

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WS Audiology USA in Michigan is seeking a Client Experience Specialist to ensure superior customer service, maintain clinic schedules, and handle inventory and records. You will support patients from walk-ins to scheduled visits, perform basic product knowledge tasks, and help with remote care initiatives while upholding a friendly, professional environment. This role offers growth and training opportunities.