Client Experience Coordinator - Hearing Care & Front Office

WS Audiology USA; Atlanta (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Monthly bonus

401k with match

Health & Wellness programs

Paid holidays

Job summary

WS Audiology USA is seeking a Client Experience Specialist in Atlanta to ensure exceptional hearing care for clients. You will maintain charts, manage appointment schedules, assist with orders, and perform end-of-day settlements.

You will engage with clients warmly, handle walk‑in and scheduled visits, and support inventory and product knowledge while growing professionally within HearUSA’s network.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manage clinic schedule to ensure efficient patient care for walk-in/curbside and scheduled appointments.
• Enter stock and custom orders; perform weekly inventory audit for accuracy.
• Maintain detailed records of cash and bank deposits and complete end-of-day reports and settlements.
• Maintain a clean, inviting environment.
• Maintain basic knowledge of hearing aid technology and perform basic cleaning/repair functions.
• Assist with basic hearing aid troubleshooting via phone or in-person and clean/checks.
• Maintain knowledge of HearUSA products, promotions and pricing; support HearAssist and remote care.

Skills

Customer service

Office administration

Communication

Scheduling software

MS Office

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

WS Audiology USA is seeking a Client Experience Specialist in Atlanta to ensure exceptional hearing care for clients. You will maintain charts, manage appointment schedules, assist with orders, and perform end-of-day settlements.

You will engage with clients warmly, handle walk‑in and scheduled visits, and support inventory and product knowledge while growing professionally within HearUSA’s network.