Client Experience & Front Desk Specialist

H&R Block, Inc.; Harrisonville (MO); Presencial; USD 21.000 - 30.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, manage check-in, and help schedule appointments with tax professionals in a fast-paced, client-centered environment. You will support daily office operations, answer phones, coordinate with tax professionals, and maintain organized documents while handling confidential client information with care.

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Interpersonal skills

Communication

Multitasking

Organization

Attention to detail

Computer literacy

Scheduling systems

Evenings/weekends availability

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office.

You will greet clients, manage check-in, and help schedule appointments with tax professionals in a fast-paced, client-centered environment. You will support daily office operations, answer phones, coordinate with tax professionals, and maintain organized documents while handling confidential client information with care.