Client Experience Specialist - Front Desk & Scheduling

H&R Block, Inc.; Idaho Falls (ID); In loco; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Idaho Falls to be the welcoming face of the office and support daily operations.

The role involves greeting clients, managing scheduling, and assisting tax professionals while maintaining a professional, organized environment. Evening and weekend availability during tax season is required to meet client needs.

Competenze

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Mansioni

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals and team members for seamless operations.
• Handle sensitive client information with confidentiality and care.

Conoscenze

Customer service

Interpersonal skills

Multitasking

Attention to detail

Formazione

High school diploma/GED

Strumenti

Microsoft Office

Teams

Scheduling systems

Descrizione del lavoro

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Idaho Falls to be the welcoming face of the office and support daily operations.

The role involves greeting clients, managing scheduling, and assisting tax professionals while maintaining a professional, organized environment. Evening and weekend availability during tax season is required to meet client needs.