Front Desk & Client Experience Specialist

H&R Block, Inc.; Rexburg (ID); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block in Rexburg (Idaho) is seeking a part-time Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person. You will work with tax professionals, handle intake, and help maintain a professional, confidential environment during tax season.

The role emphasizes strong communication, multitasking, and organizational skills, with evening and weekend availability.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and interpersonal skills for team and client interactions.
• Ability to multitask and manage competing priorities daily.
• Excellent organizational skills and attention to detail.
• Comfort with basic computer tools and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a professional first impression at the office.
• Answer phones, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning/organization.
• Maintain a clean, organized office supporting a smooth client experience.
• Collaborate with tax professionals to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and discretion.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Basic computer skills

Evenings & weekends availability

Education

High school diploma

Hospitality / call center experience

Receptionist or front desk experience

Experience in tax office/financial services

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Rexburg (Idaho) is seeking a part-time Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in-person. You will work with tax professionals, handle intake, and help maintain a professional, confidential environment during tax season.

The role emphasizes strong communication, multitasking, and organizational skills, with evening and weekend availability.