Client Experience Specialist | In‑Person Reception

H&R Block, Inc.; Kuna (ID); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Training and development opportunities

Job summary

H&R Block, Inc. in Kuna, Idaho is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations alongside tax professionals. This in-person role provides training and can lead toward tax preparation or office leadership.

You will handle client check-ins, document intake, and maintain a welcoming, organized office while safeguarding confidential information. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Proficiency with Microsoft Office and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Kuna, Idaho is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations alongside tax professionals. This in-person role provides training and can lead toward tax preparation or office leadership.

You will handle client check-ins, document intake, and maintain a welcoming, organized office while safeguarding confidential information. Evening and weekend availability during tax season is required.