Seasonal Client Services Receptionist

H&R Block, Inc.; Twin Falls (ID); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block in Twin Falls, Idaho, seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure each client's needs are met in person, over the phone, or virtually, contributing to a welcoming office environment.

This role emphasizes speed, accuracy, and strong organizational skills, with expectations to maintain a tidy office and collaborate with team members.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Twin Falls, Idaho, seeks a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure each client's needs are met in person, over the phone, or virtually, contributing to a welcoming office environment.

This role emphasizes speed, accuracy, and strong organizational skills, with expectations to maintain a tidy office and collaborate with team members.