Seasonal Client Service Specialist (Flexible Schedule)

H&R Block, Inc.; Grangeville (ID); On-site; USD 17,000 - 23,000; Part time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist in Idaho to welcome clients, route them to the right tax professional, and schedule appointments. You will help ensure each client’s needs are met in person, over the phone, or virtually, while keeping the office organized and welcoming.

The role emphasizes fast-paced customer service, flexibility to work across locations, and teamwork with franchise staff to deliver a positive client experience during the tax season.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist in Idaho to welcome clients, route them to the right tax professional, and schedule appointments. You will help ensure each client’s needs are met in person, over the phone, or virtually, while keeping the office organized and welcoming.

The role emphasizes fast-paced customer service, flexibility to work across locations, and teamwork with franchise staff to deliver a positive client experience during the tax season.