Tax Office Front Desk Pro — Client Welcome & Scheduling

H&R Block, Inc.; Rathdrum (ID); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression in our Idaho office. This in-person, tax-season role handles client check-in, scheduling, and daily office support in a fast-paced environment.

You will greet clients, answer calls, coordinate appointments, and collaborate with tax professionals to ensure a seamless client experience. Evening and weekend availability is required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals and team members to ensure smooth operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Availability evenings/weekends

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly first impression in our Idaho office. This in-person, tax-season role handles client check-in, scheduling, and daily office support in a fast-paced environment.

You will greet clients, answer calls, coordinate appointments, and collaborate with tax professionals to ensure a seamless client experience. Evening and weekend availability is required during tax season.