Client Service Specialist - Reception & Scheduling

H&R Block; Osburn (ID); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block in Osburn, Idaho is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and support the office with a friendly, efficient check-in. You will match clients with the appropriate tax specialist, help schedule appointments, and assist with daily tasks while maintaining an organized, welcoming environment for clients.

The role requires prior customer service experience, the ability to multi-task in a fast-paced setting, and proficiency with Microsoft

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer matching

Scheduling

Multi-tasking

Organization

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Osburn, Idaho is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and support the office with a friendly, efficient check-in. You will match clients with the appropriate tax specialist, help schedule appointments, and assist with daily tasks while maintaining an organized, welcoming environment for clients.

The role requires prior customer service experience, the ability to multi-task in a fast-paced setting, and proficiency with Microsoft